support@symbolicdesigns.com

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(800) 858-4347
support@symbolicdesigns.com

All Orders Include Free Shipping and a Lifetime Warranty!

(800) 858-4347

FAQ

WHEN WILL MY ORDER SHIP?

Within the U.S., we offer FREE Standard Shipping within 4-7 business days. Worldwide shipping is approximately 15-17 business days for your order to arrive.Your tracking confirmation number will be sent out via the email you provided after shipment. If you did not receive it, please contact us at: support@symbolicdesigns.com

 

DO YOU OFFER WORLDWIDE SHIPPING?

Yes, Symbolic Designs is excited to extend free shipping service to our International customers with our global facilities recently expanded in Mexico, United Kingdom, Canada, and Australia. Worldwide shipping is approximately 15-17 days for your order to arrive. We ship standard postage using multiple shipping methods throughout the world. Postage will be priced according to location. You will be able to see international shipping rates once you chose your country at checkout and all duties and taxes will be paid in full at checkout. 

For more information please review our Shippings and Returns Policy

*Please note that during the holidays, delivery may take slightly longer due to increased order volume.

 

SHIPPING CHARGES*:

               

COUNTRY

CHARGE

USA, Australia, Canada, Mexico, United Kingdom

FREE

Spain

$10

France, Portugal, Puerto Rico

$20

Europe

$30

Rest of the World

$90

 

*Additional $100 oversize charge per piece except for Continental USA.  Oversized items include 36x48 and 30x60 or larger.

 

WHAT IS YOUR RETURN POLICY?

Symbolic Designs offers a 100% satisfaction guarantee.  If you don't love it, return it.  We are happy to accept a return or exchange request for any reason in the first 30 days.  Just return the product to us undamaged within 30 days, and email us your TRACKING INFORMATION, ORDER NUMBER, and FULL NAME to support@symbolicdesigns.com and we will process the refund within two (2) business days once we receive it.

*NOTE: we do not provide pre-paid shipping packages or return labels.  You must send back unwanted products at your own expense.  We highly recommend shipping your item(s) back via FedEx/UPS not USPS.

 

WHAT IS YOUR CANCELLATION POLICY?

You may amend or cancel your order within 24 hours of purchase.  Please email: support@symbolicdesigns.com as soon as possible with your change request and label the subject: Change/Cancel My Order.  Make sure to include your FULL NAME and ORDER NUMBER in the email.  Once an order is processed and in production, it cannot be cancelled or amended.

 

WHAT IF I RECEIVE A DAMAGED ITEM?

If your product arrives damaged or defective, we offer a hassle-free replacement.  Here's how:

  1. Take a digital photo of your damaged product(s) and shipping package it arrived in (only if the package is also damaged).
  2. Attach your photos to an email and send them to: support@symbolicdesigns.com.  Please include your ORDER NUMBER, FULL NAME, and BRIEF DESCRIPTION OF THE DAMAGE.
  3. You will receive an email within two (2) business days confirming that your damage replacement request will be processed.
  4. If your photo replacement is confirmed, you do not need to mail back your item. We will process the refund or replacement based on the claim and automatically send out your replacement within 3 business days.                      

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email: support@symbolicdesigns.com and your email will be forwarded to the best person.

 

INCHES OR CENTIMETERS?

All pieces are in inches.  Calculations are as follows:

12 x 18 (Inches) = 30.48 x 45.72 (Centimeters)

18 x 24 (Inches) = 45.72 x 60.96 (Centimeters)

24 x 32 (Inches) = 60.96 x 81.28 (Centimeters)

30 x 40 (Inches) = 76.2 x 101.6 (Centimeters)

40 x 60 (Inches) = 101.6 x 152.4 (Centimeters)

15 x 30 (Inches) = 38.1 x 76.2 (Centimeters)

20 x 40 (Inches) = 50.8 x 101.6 (Centimeters)

30 x60 (Inches) = 91.44 x 121.92 (Centimeters)

 

LARGE CANVAS SIZES SHIPPING OUTSIDE CONTINENTAL UNITED STATES POLICY*

*For All Large Canvas Sizes: 36x48,48x36,30x60 shipped Outside of the Continental United States (Hawaii, Alaska, and International) an additional $100 Shipping and Handling fee per Large Canvas will be added.

 

WHAT CARRIER DO YOUR ORDERS SHIP?

Most U.S. orders are shipped via UPS.

 

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Amex, Discover, Diner's Club, Google Pay, Apple Pay, and Paypal.

 

PROMOTIONS

If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount Section.

 

WHO DO I CONTACT FOR ANY OTHER QUESTIONS?

Email: support@symbolicdesigns.com

Phone Support:  800-858-4347

Open Mon.- Fri. 9:00 a.m.- 4:00 p.m. Pacific Time.
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